1) Ensure all the staff are directly employed
This is very important as it means customers get high levels of recognition and individual service at every level. Directly employed engineers know their sites and their individual needs and it means the cabling company is afforded a high level of loyalty and therefore customer service from all their employees.
2) Dedicated project managers
This ensures that every client is provided with an easy point of contact, continuity and ownership. Always check how senior the project managers are. If a company is reputable, they will assign senior managers to take care of all projects, not just the largest ones.
3) Industry accreditations
Before you let anyone start work on your cabling, ensure they have the highest level of ISO, H&S and Building Industry Accreditations possible. This means that their procedures are sound and robust, and they operate safely and securely and all customers are safe in the knowledge they are a very well run and professional data cabling company
4) Certified and warranted installs for all projects with branded products
Avoid companies that promote the use of hybrid products. Quite often they do not interface well together, and although the price is often lower, the quality of the install will also be. Using one type of branded product, the customer is safe in the knowledge that his new system is warranted for the product lifetime.
5) Proven track record
With so many companies to choose from, it can be daunting, but look for historical case studies and project examples. Look for cabling companies that can demonstrate similar sized projects to yours. A long track record of delivering success is essential from any company you would want to employ.
6) Do they offer brand impartiality
There are many cabling brands that you can pick from – Krone, Brand Rex, Siemon, Hellerman Tyton, Molex etc). So ensure you choose a structured cabling company that can supply various leading brands. This benefits the customer as you have both choice and can also select the product which meets your needs commercially.